Yes, you can receive a complete refund of the ticket price if the flight cancelation occurs by the airline and you do not wish to take the alternative offered with the booking. If the tickets were not used in any way and have not expired, a refund will always be available, regardless of ticket type. If the cancellation is done by your decision, the airline will only issue a refund on refundable tickets. Refunds are done online through KLM website or customer care and take two to four weeks on average to process it.

What is the cancellation policy of KLM?

According​‍​‌‍​‍‌​‍​‌‍​‍‌ to the cancellation policy of KLM, the customer can cancel the flight whenever they want. However, the amount that you can get refunded, the refunds that you receive, and the fees will vary depending on your ticket type, route, and travel ​‍​‌‍​‍‌​‍​‌‍​‍‌classes. The most important aspects associated with airline cancellation policy are as follows:

• Flights can be canceled immediately through the KLM website, mobile app, airport desk or through your travel agent in case you booked with an outside company.
• Booked at least seven days prior to the departure, flights may be canceled in 24 hours, with a full refund, irrespective of the type of ticket or destination.
• KLM flight cancellations, missed connections because of schedule changes, or time delays of more than 90 minutes or 5 hours qualify passengers to automatic cash refunds.
• As per KLM Flight Cancellation Policy, exceptional refunds or travel vouchers might be granted under some extraordinary conditions like medical emergencies, death in the immediate family, and visa rejection.
• The refunds are done in 2-4 weeks and taxes on the airport are refunded even on the non-refundable tickets.
• Depending on the type of fare and the time of cancellation, there may be cancellation fees; it is always better to read the conditions of your ticket beforehand.
• If the tickets were bought through an agent, the cancellation should be made via the agent, and not KLM.

What is the refund policy of KLM?

In a few instances, for example, when the airline cancels the flight or the customer meets certain conditions, KLM will provide the refund to its ​‍​‌‍​‍‌​‍​‌‍​‍‌passengers. The policy depends on the ticket type, travel class and route with 24 hour cancellation providing full refund on most types of fares. Major aspects that are associated with airline refund policy include:

• As per KLM Flight  Cancellation Refund​, full refund can be done in case of flight cancellation within 24 hours of booking as long as the ticket was booked at least 7 days in advance.
• KLM allows requesting refunds on flights that were canceled, as well as in case the passenger has a refundable ticket and cancels on his/her own.
• Depending on the circumstances and eligibility to the ticket, refunds are applicable to unused portions of the ticket or services bought.
• The time, on average, of processing a request of refund is two to four weeks.
• In case of a KLM cancelation of flight, passengers can either rebook or get a full refund and may receive compensation according to the local laws.

Conclusion

The cancellation and refund policy of KLM gives flexibility to customers as they could get a refund when cancelling their flights or they could also voluntarily cancel flights depending on the type of ticket. Refunds have certain requirements and time frames that passengers must know and those are normally processed within two to four weeks to provide clarity and fair opportunities of resolution.