Technology

What To Do If You Lose Files Or Face Big Upload Errors In Drive

By questopedia 29 Jul, 2025 71

In the case of online Google drive is one of the safest places to store your important data that also helps to free up space on your device. But when you use Google Drive sometimes you may face some issues like accidentally losing an important file or facing a problem while sharing huge data. This article will show you some steps to recover your old files on Google Drive and process to upload big files.

How to Get Back Old Files from Google Drive

Check the Trash folder

When you accidentally delete a file then Drive moves it to Trash for 30 days so open the Trash folder and find your file then click Restore to get it back 

Use version history

In case you change a document by accident then you can click Version history under the File menu. You will see old versions listed by date and time.

Look in Shared Folders

When a file is missing from a shared folder then it might have been deleted by another user so ask them to check their trash and restore it.

Search by name 

Sometimes you cannot see your file at first but Drive’s search bar is powerful so you can type file name or then you scroll through the list and open the file.

Tips to Upload Big Files in Google Drive

Check your storage limit

Google Drive gives you 15 GB free storage but if you have too much data then you might need more. You can click the storage meter in Drive to see how much you used.

Compress your files

When your file is huge then you can zip it on your computer or split it into smaller parts because then each part will upload faster and you avoid timeouts. 

Upload via good internet 

If your Wi-Fi is slow then open the Drive app on your phone and switch to mobile data upload. Then you can tap the plus icon and upload over your cellular plan. 

Upgrade for larger limits

Also when you regularly upload files larger than 5 TB then it is good to upgrade because you will not hit a size cap when you try to share big files.

Methods to Speak to Google Customer Service

  • For less urgent issues you can go to support.google.com.

  • Then scroll down and click the Contact us option at the bottom of the page.

  • After that choose your product and your issue category.

  • And select Chat or Phone to see available methods.

  • Also try to use the general Google support number 650 253-0000.

Conclusion

Remember that Drive keeps deleted files in Trash and offers tools like version history so you never lose work. Also understand simple methods like compressing or using the good internet to make big uploads easy. When you ever think about How do I speak to Google customer service? Then note that you can go to the support page where you can choose chat or phone support.