For passengers who have any kind of health issues like paralysis or serious disability KLM Airlines offers special help because airline wants every journey to be smooth and safe. KLM is good if people with paralysis look for an airline that understands their needs and gives clear support from start to end. Read this article to learn about the rules and services of KLM airline for disabled or paralysed passengers.

KLM Policies for Seriously Disabled Travelers

Booking requirements

You have to tell KLM about your needs at least 48 hours before your flight because when you fail to notify in time then KLM may not be able to guarantee the help you need.

Medical clearance

Also for some conditions like paralysis you may need a doctor’s note or medical clearance. KLM will tell you if this is needed after you submit your request. 

Equipment clearance

You can bring items like wheelchairs, walking sticks and wheeled walkers without extra charge. Foldable wheelchairs fit in the cabin and larger devices go in the hold.

Safety assistant

In case you cannot evacuate the aircraft by yourself in an emergency then you need a safety assistant. You can bring someone or ask KLM to find a willing passenger. 

Support Services for Paralyzed Flyers in KLM

Wheelchair service

Note that KLM provides airport wheelchairs that are pushed by staff. Staff will take you from check-in to the gate and from the aircraft to baggage claim on arrival.

Boarding help

Also you will be invited to board the plane before other passengers and on arrival you will leave last. Staff will help you from the plane door back to your wheelchair.

Onboard facilities

All KLM planes have wheelchair-accessible toilets on long-haul aircraft and all bathrooms have safety handles and flight attendants can help you use these facilities.

Transfer Support

When you have to take another flight with KLM then it’s better to keep at least 90 minutes between both flights. At the airport, the KLM staff will come to help you at the gate. 

KLM Cancellation Policy 

• Passengers can easily cancel any ticket of KLM airline within 24 hours of booking for a full refund.

• Flexible fares let you cancel before departure of your first flight segment for a full refund.

• But standard economy fares are non-refundable if you cancel after first 24 hour.

• Note that flex tickets in Premium and Business allow free cancel but Standard ones don’t.

• Cancellation fees may apply to flex fares if you cancel less than three hours before departure.

Final Thought 

Flying with paralysis can feel hard but remember that KLM offers good safety rules and caring support to help you at every step. You should ask for the right help and check the seat or toiletry options so you can feel safe and comfortable. Also keep in mind that KLM Cancellation policy has a free 24-hour window and flexible fare options to avoid extra cost and you can cancel tickets yourself on the site.