The launch of Google Maps on February 8th, 2025, was one crucial step in educating the general public about routes and ways to even the most remote destinations. The app is currently used by over 1 billion people worldwide monthly. Most people also rely on it when moving to an unknown destination. Thus, the app must work properly. However, there can be situations when the app is not working correctly. Then, what you should do in such situations is the core of the following blog. So let's find out together what the different issues on Google Maps are and how to solve them on your own.

Google Maps Crashes

Using Google Maps on your device may create problems and crashes thereafter. In such situations, you can use some simple tricks to make your Google Map work, which can be seen as follows:

• While signed in to your Google account, you can update your Google Maps app directly through the Play Store. 
• In case you haven't signed in to your Google Account, then:
  • Open the Google Play Store on your device.
  • Go to Google Maps inside the Play Store.
  • Tap on the "Open" icon.
  • You are asked to sign in through a pop-up.
  • Click on "Updates" under the Tap more section, which is provided at the top right corner of the pop-up. 
  • Afterwards, tap "Map- Navigate & Explore," and then "Update" to complete the updating process. 

Got the Wrong Directions On Google Maps

It may be possible that you have been directed to the wrong route while exploring a destination. This requires you to report it directly to Google in the following steps so that it can be corrected as soon as possible:

• Open Google Maps on your device.
• Click on the Directions icon.
• Enter the route for which the app is showing the wrong directions.
• Broaden the route to the left that you wish to report.
• Tap on "Details."
• You will notice simple text located at the bottom right corner of the map. Click on "Send product feedback."
• Besides the wrong step, you can find an icon of a flag, which you have to click on. 
• Choose the problem that you have found for the route.
• Finally, click "Submit" to inform Google Maps about the wrong route. 

Note: For some specific routes, it may be necessary to expand to the left for an extended period or in the direction in which you want to report. 

Conclusion

There can be various other problems that you can face while using Google Maps, for which you can find the solutions easily. However, if you are facing serious issues and wondering How do I talk to Google customer service? Then, to your surprise, Google does provide 24-hour customer service support, but it may vary depending on the terms and conditions of Google in your specific country. However, suppose it does support 24-hour customer service in your country. In that case, you can contact them at any time at their call centre, and the dedicated representative of Google will help you solve your issues as soon as possible.