Cebu Pacific has many planes like the Airbus A320 along with the larger A330 and these aircrafts carry millions of passengers each year. It is good to know the rules for cancelling a ticket when an emergency happens like a loved one dies or you fall very sick so you can easily deal with cancellation and refund even in hard times. This article will cover cancellation rules of Cebu Pacific when a loved one dies or when passengers get sick.

Cebu Pacific Cancellation Policy After a Family Death

Who can apply

Remember that only the passenger who is an immediate family member like spouse, parent, child or siblings can ask to cancel. You must prove your relationship with documents.

Required documents

You have to give a death certificate of the person who died along with your ID and any other document that shows you are related to the person like a family photo or certificate.

Refund eligibility 

In case you have the Flexi add-on then you get full cash back because without it you only get a travel fund that can be used for a future flight booking.

Processing time

Once you send documents you have to  wait around two weeks for approval because after they approve funds return to your account in a few more days.

Cebu Pacific Cancellation Policy for Sickness

Eligibility criteria 

Remember that passengers who are too ill to fly can ask for a cancellation. Also when an immediate family member is very sick then you may apply.

Doctor’s certificate needed

But in this case you need a note from a doctor saying you cannot travel. The note should show the date and the doctor’s stamp so it is valid.

Fees of cancellation 

You pay no fees and get a full refund back with Flexi add-on but without it you get a travel fund minus a small fee because someone has to handle your case.

Refund Timeframe 

Because Cebu Pacific reviews your documents in about one week so after that travel funds or your cash go back to your payment method in a few days.

Can i still refund my cebu pacific ticket

• You can get a refund or a travel fund if your situation matches the rules above.

• For refund you have to log in to the Cebu Pacific website account.

• Go to Manage Booking and enter your booking details.

• Click Cancel Flight and upload the required documents and your ID.

• At last click on Confirm and wait for an email from Cebu Pacific about refund.

Finishing 

So remember that you can cancel your flight for serious situations like death or illness but be sure to gather your documents. Cebu Pacific cares for you so Let Cebu Pacific help you in tough times then focus on what matters most. When you ask can i still refund my cebu pacific ticket then note that you can still get your fare back just upload your documents and use the Manage Booking page.