Turkish Airlines, like many other airlines, has a cancellation policy that can vary quite a bit depending on the type of ticket you bought, the fare rules that come with it, and when you decide to cancel. Knowing these rules is really important for figuring out if you can get a refund and what fees might apply. Turkish Airlines Cancellation Rules are as follows:
24-Hour Risk-Free Cancellation: Generally, Turkish Airlines provides a 24-hour risk-free cancellation policy for tickets bought directly from their official website or mobile app. This policy is applicable to the base ticket price; however, tickets that have already been changed or reissued, or those for disrupted flights (like cancellations or major delays initiated by the airline), might not be eligible under this specific policy.
Fare Type and Refundability:
- Turkish Airlines has different fare classes (like Ecofly, Extrafly, Primefly, and Business), and each comes with its own cancellation and refund rules.
- Ecofly (Basic Economy) tickets: If you cancel an Ecofly ticket, you might only get back government taxes and fees, not the base fare.
- Extrafly, Primefly, and Business Class tickets: These fare types generally offer more flexibility and are often refundable, but they usually come with a cancellation fee. The fee amount can vary depending on how close to the departure you cancel.
- You can usually find these during the booking process and on your e-ticket confirmation.
Timing of Cancellation and Fees: Keep in mind that cancellation fees typically go up the closer you get to your flight's departure time.
- When it comes to refundable tickets and Does Turkish Airlines have a free cancellation policy? Then you need to understand that, if you cancel more than 12 hours before your flight, you might face lower fees. However, if you cancel within that 12-hour window, the fees could be higher.
- In case you don’t show up for your flight without cancelling, you generally lose the entire ticket value, although you might get back some taxes and fees.
- Airline-Initiated Cancellations/Delays: If Turkish Airlines cancels your flight or significantly delays it (like more than 5 hours), you generally have the right to a full refund if you decide not to take the alternative transportation they offer.
- In these situations, the cancellation policy for your specific ticket may be overridden by passenger rights regulations, which typically ensure you get a refund.
- Cancellation Protection/Travel Insurance: If you opted for "Cancellation Protection" through Turkish Airlines or have your own travel insurance, you might be eligible for a full refund (even on non-refundable tickets), depending on the terms of your policy. This often includes cancellations due to emergencies.
Turkish Airlines Cancellation Process
Online (Manage My Booking):
- Head over to the official Turkish Airlines website.
- After that, you have to provide your booking reference and your last name.
- Once your booking details appear, you should see an option to "Cancel Flight" or "Change/Cancel." Just follow the prompts to complete the cancellation.
- The system will usually let you know about any refund amounts or cancellation fees before you finalize the cancellation.
Use the contact number: The official Turkish Airlines contact number is 08000501565.
