How do I contact Asia Miles customer service?

Whenever any traveler plans to book flight tickets for short/or haul flights, they first look at any frequent flyer program to avail themselves of the benefits of flight tickets and baggage issues. Asia Miles Frequent Flyer program is a top-rated program as it provides several benefits to membership holders; if you also have an Asia Miles membership and want to check the expiry date, how to redeem miles, and how to transfer miles. Here, you will find the answers to the questions regarding how to connect with the Asia Miles customer support team and other relevant details.

Get a response from Asia Miles customer service on call:

Travelers willing to get an immediate reaction from the Asia Miles customer support team prefer to connect with them by phone, for which you should know a few essential points, which are discussed in the following data, to make the communication process more accessible.

• To ask queries related to the Asia Miles program, customers should dial +1 802 304-5760 and then choose the specific language.
• Listen to the instructions and press the key to connect the call with the officials.
• A person should remember that the process is time-consuming due to long waiting queues.
• Ask about the miles and share your account details when the call is linked.

Contact Asia Miles team on WhatsApp:

If you are unable to get relevant information about your earned miles and want to avail yourself of the benefits of being a member of the Asia Miles program, you can get a Virtual Assistant from their official team on WhatsApp. It will take a maximum of an hour to reply to the text and share all the essential information. Most people prefer to contact the officials on WhatsApp as it is the quickest way to get the information. 

• To get the Virtual Assistance, you should download the WhatsApp.
• Then, proceed to Sign up using the registered phone number.
• Now save the Asia Miles WhatsApp customer service number.
• Afterward, you should type the question, including account details, and send the text to +1 802 304-5760.
• Thus, the customer service team will take a few minutes to revert.

How to redeem Asia Miles to book a new flight with Cathay Pacific?

Passengers who wish to benefit from miles on new bookings can redeem the Asia Miles online, but you should follow a few step-by-step processes, which are explained in the following information.

• If the traveler wants to redeem Flight Awards, upgrades, and companion ticket awards with Cathay Pacific, then visit the Cathay Pacific website.
• Now login to your Account and click on the book tab.
• To search for flight options, a person should enter details such as the number of travelers and arrival/ departure destination.
• Select the flight among the available choices and enter the passenger's details.
• Once you proceed to make payment, choose the redeem miles option.
• Passengers should enter the Asia Miles account details and click redeem to use the earned miles to purchase the ticket.
• You can pay via another online payment method to complete the process if there is any remaining balance.

How do you redeem Asia Miles flight awards with other partner Airlines?

If the traveler wishes to redeem flight awards with other flight partners, you must submit the Flight Award request form, available on the Cathay Pacific official website. To learn more details, you should go through the given navigation.

• Firstly, go to the Cathay Pacific website and log in to your Account.
• Then tap on the Membership section given on the homepage.
• Select the 'Manage Miles' option and enter your Asia Miles account details.
• You will find the link for the 'Flight Award Request Form.' Select it.
• Passengers should fill in the relevant details in the field box.
• Kindly review the entered details before clicking on the 'Confirm' tab to submit the online form.
• Once the miles are credited to your Account, you will receive a notification at the registered email address.

Can I transfer Asia Miles to another member account?

Asia Miles members can transfer their miles to any selective Redemption group nominees. Passengers can also use their miles to redeem awards for the group nominee, including Flight Awards, Companion Ticket Awards, Upgrade Awards, Extra Baggage Allowance, and Premium Lounge Access.

• You must log in to your Asia Miles account to transfer your miles to another member account.
• Select the My Account option and click the 'Update Profile' tab.
• After that, the membership holder should tap on the 'Companion and Redemption group.'
• You can also nominate up to five members to the Redemption Group.
• Then, follow further instructions to complete the process.

Can I add Asia Miles after a flight?

Yes, Asia Miles members can add miles after a flight, but you should know the basic steps. Travelers should remember to claim the missing miles within seven days of the flight but within six months of the travel date. You should log in to your Asia Miles account and go to the 'Miles and Points' icon. After this step, you should click on the 'Claim Missing Status Points and Asia Miles' and then select the link 'Missing mileage Request form online.' Now, fill in the details to submit the online form.

How many Asia Miles do you require to get a free flight?

Generally, the range of Asia Miles may vary depending on the total travel distance and several other factors, but here is the standard flight award chart based on distance range.

• To get first class on an ultra short-distance range flight, passengers must have 750 miles for a free flight.
• Passengers will get free first class on short-haul flights by using 750 - 2,750 miles.
• Thus, for the not-so-long haul flight, travelers must have 2000 - 5000 miles to get the first class.

Does Asia Miles expire?

Yes, Asia Miles only expires if the traveler account has had no activity in the last 18 months. To keep your Asia Miles active, redeem the earned miles at least once within 18 months. Otherwise, the Asia Miles/points are valid up to 24 months from the departure date; however, validity may vary as it is subject to specific campaigns offered occasionally.