According to the last few decades and based on their data it can be said that in terms of Scope, Capability, flexibility, and complexity this technology Chatbot has evolved considerably. It has the advancement in NLP (Natural Language Processing) and Artificial Intelligence so we can say that we live in a new ERA of technology which is call AI Chatbot or we can say Virtual Assistant Chatbot which the best sophisticated, Conversational AI and interactive solution which can easily put your customers in the top list of preferences through which the customers will remain more engaged with your business and its products.
The main turning point through which this technology of Chatbot has brought an advancement in its technology.
NLP (natural Language processing): - which helps the chatbot to understand all the chats and inputs in conversation in Natural language and makes customer feel like speaking with a human agent although it is a virtual assistant.
Machine Learning: - This feature helps chatbot to get trained from all the process undertaken before and makes chatbot become more interactive with more ease to the customers to solve their problems and queries on real time.
Why should I add AI Chatbot Solutions in business process:
As we know that after a long-broken service experience every customer will get a bit afraid of to interact efficiently with your business brands because every human being with whom the customer may have interacted could not deliver the same service all the time because of different person have different personality. In order to repair that broken brand value among the customers a business should add AI Chatbot Solution through this change you can eliminate all challenges faced and broken relationship with the customers.
Waiting for long time: - There are different channels which we usually use for conversation such as e-mail and phone calls which takes too long for getting responses this me create frustrating experiences for the customers at the time when they required instant support so for that you can use AI Chatbot Solutions which remains 24/7 available to respond all the customers at a time.
Not sufficient customer service: - As we all know that in this era of high-tech technology businesses still prefer human agents to remain on contact centers those who can assist one person at a time or limited numbers of customers in full day. This may increase difficulties for businesses to scale up customer service operations. This whole difficult situation has only one simple solution which can be cured only by adding Chatbot to their customer support system.
Lack of Personalization: - Due to huge number of traffics at the same time every customer support executive cannot handle them all together or few executive even cannot handle all the traffic at the same time even they cannot provide personalized attention, proper offering, proper description, proper explanation to their customers this may lead to a poor experience, So the chatbot have power to handle huge number of traffic and deliver them personalization experience.
