Avianca is an airline well-known for ensuring that the passengers understand everything about flight reservation, cancellation, or change easily, even if they are not frequently traveling by plane. Let's assume a scenario where the passengers need to proceed with the cancellation of their Avianca flight. In that case, they must learn the rules and regulations mentioned in the cancellation policy and the online and on-call steps to proceed with the flight cancellation. The complete information guide about the Avianca flight cancellation is mentioned below in detail for you. 

Avianca Airlines cancellation Policy 

• The passengers can cancel their flight for free without paying any cancellation charges in the initial 24 hours of booking, according to the 24-hour risk-free period. However, this rule can only apply to reservations made at least seven days before the scheduled flight departure.

• In the case of booking, no charges need to be paid if the booking gets canceled 30 days before the scheduled departure of your flight.

• In a medical emergency, the airline doesn't charge anything from the representative. However, the passengers must submit the necessary document supporting their reason for the flight cancellation. 

• If there is a delay of more than three hours in the departure of the flight that is caused due to the airline's fault, and the passengers proceed with the cancellation, then the airlines have no authority to deduct the cancellation charges. Provided the delay is caused due to the fault of the airline. 

• If the airline cancels the scheduled flight without informing the passengers about the same, then they have to pay the compensation to the passengers along with the complete ticket amount. 

The process to cancel Avianca flight

Travelers can cancel their flight tickets online with the official website or by calling the customer service representative and asking them for the necessary assistance to initiate the cancellation. The steps to make the online cancellation is mentioned and explained below. 

• Enter the airline's official website, and look for the 'Manage Booking' option from the homepage. 

• Enter the PNR number and the passenger's last name and press enter to proceed further. 

• Select the cancellation option once you get onto the flight details page.

• Choose the cancellation options and proceed further to cancel your flight ticket. 

• Follow the instructions to cancel the reservation of your flight ticket, for which you need to follow the on-screen process. 

• You'll be redirected to the payment page once the cancellation instructions are complete. 

• Follow the step-by-step guide on the screen to make the payment of the cancellation charges, if applicable. 

• Once the process is complete, the confirmation will be sent to your registered email. 

• You can proceed to fill out the refund form to get the balance ticket amount back, or you can call the representative and ask them to initiate the refund process. 

Please note that if the passengers cancel their non-refundable flight ticket after 24 hours, they will only get the travel credit of half their ticket amount.  

Bottom Line

Follow the above-given instructions to learn the process that needs to be followed to cancel your flight ticket. If you want the customer service representative to do the process for you, then visit the official website to learn how do I contact Avianca by phone? And get the best assistance.