QuickBooks is distinguished software for all sizes of businesses, offering a wide range of functionalities. With the multi-user mode feature, one can access files that are not even stored on their local device. This allows multiple users to collaborate and access the company file simultaneously. But, sometimes, it runs into errors like QuickBooks multi-user mode not working. This issue is not difficult to solve but needs complete knowledge and concentration. In this guide, we will see why the multi-user mode is not working and what can be done to resolve it instantly. Let me walk you through the entire guide thoroughly.
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What Leads to QuickBooks Multi-User Mode Not Working
Here is a list of causes that are responsible for the error we discussed above:
If QuickBooks has not been installed properly on the server computer, this error may occur.
Misconfigured hosting settings can be the reason for this error.
The communication between the workstation and server has been blocked by a firewall or antivirus settings.
There is a lack of file permissions.
You may come across this error if there are issues with network connectivity.
Due to the outdated QuickBooks Database Server Manager.
To avoid such errors, all the company file users must be using the same QuickBooks version. Otherwise, they may encounter the issue of the multi-user mode not working.
Another common reason for the occurrence of this error can be a damaged company file.
How to Solve QuickBooks Multi-User Mode Not Working
Look at the solutions given below that have been proven effective to fix the error discussed above:
Step 1: Setting folder permissions
Verify or set the permissions correctly:
Launch the File Explorer and right-click the folder that contains your company files.
Choose Properties.
From the Security Tab, click Advanced.
Now, click on the QBDataServiceUserXX and then tap to Edit.
Check whether the following settings have been set to Allowed:
Traverse Folder/Execute File
List Folder/Read Data
Read Attributes
Read Extended Attributes
Create Files/Write Data
Create Folders/Append Data
Write Attributes
Write Extended Attributes
Read Permissions
If your permissions aren’t set correctly:
Right-click the folder that contains your company files.
Choose Properties..
Choose Security and then tap the Edit option.
Now, click on the QBDataServiceUserXX and then tap Full Control.
Later, click Allow.
Lastly, click Apply and then tap OK.
Step 2: Ensure you have the updated QBDB server manager
To proceed, you must have the updated QBDB Server Manager. This tool will help you set the multi-user connection correctly
Step 3: Setting the Windows admin rights
This might happen due to the wrong firewall setting or folder permissions. To avoid this, you must set the firewall and Windows admin rights settings correctly.
Step 4: Scan the folder using the QBDB server manager
Go to the server computer(that is hosting the company files).
Launch the Start Menu.
Search for the QBDB Server Manager by entering Database in the search bar and open the Server manager.
Head to the Scan Folders tab.
Click the Browse option and go to the folder that contains your company file(QBW).
Click OK.
Choose Start Scan.
After the process is successfully completed, you can access the company files from the server.
Step 5: Turn on hosting on the server computer
Go to the File Menu and choose Utilities.
Choose the Host Multi-User Access option.
Pick Yes.
Conclusion
The QuickBooks multi-user mode not working issue can be encountered any time you access the company files. To avoid this situation, you must update the software regularly. All the possible reasons and the solutions have been described in detail above. Read the blog carefully to the end.
