QuickBooks is popular accounting software used by businesses of all sizes. However, users may encounter various error codes while using the software, such as Error Code 12029. This error typically occurs when QuickBooks is unable to access the internet or establish a secure connection. In this article, we will provide you with a comprehensive troubleshooting guide to fix QuickBooks Error Code 12029.

Understanding QuickBooks Error Code 12029

QuickBooks Error Code 12029 is associated with connectivity issues between QuickBooks and the server.

It can be caused by several factors, including:

Ø  Internet connection problems

Ø  Firewall or security settings blocking QuickBooks

Ø  Incorrect SSL settings

Ø  Issues with the Internet Explorer browser

Ø  Now, let's move on to the troubleshooting steps to resolve QuickBooks Error Code 12029.

Step 1: Check Your Internet Connection

First and foremost, ensure that you have a stable and active internet connection.

Here's what you can do:

ü  Open a web browser and visit a few websites to confirm that your internet is working.

ü  If you encounter any issues with your internet connection, contact your internet service provider for assistance.

ü  Restart your modem and router to refresh the connection.

Step 2: Configure Firewall and Security Settings

Firewalls or security settings may sometimes block QuickBooks from establishing a connection.

To fix this, follow these steps:

v  Temporarily disable your firewall and security software.

v  Open QuickBooks and check if the error still persists. If not, add QuickBooks to the exceptions list of your firewall or security software.

v  Consult your firewall or security software documentation for instructions on adding exceptions.

Step 3: Verify SSL Settings

SSL settings ensure a secure connection between QuickBooks and the server.

To verify and adjust SSL settings, perform the following:

v  Close QuickBooks Desktop if it's open.

v  Open Internet Explorer on your computer.

v  Go to "Tools" and select "Internet Options."

v  Click on the "Advanced" tab.

v  Scroll down to the "Security" section.

Make sure the following options are checked:

v  Use SSL 2.0

v  Use SSL 3.0

v  Use TLS 1.0

v  Click "Apply" and then "OK" to save the changes.

v  Restart your computer and open QuickBooks again to check if the error is resolved.

Step 4: Update QuickBooks

Keeping your QuickBooks software up to date is crucial for resolving various errors.

To update QuickBooks, follow these steps:

Ø  Open QuickBooks Desktop.

Ø  From the top menu, click on "Help" and select "Update QuickBooks."

Ø  In the "Update QuickBooks" window, click on the "Update Now" tab.

Ø  Checkmark "Reset Update" to remove previous update downloads.

Ø  Click on "Get Updates" to start the update process.

Ø  Once the update is complete, restart QuickBooks and check if the error persists.

Step 5: Reset Internet Explorer Settings

If none of the previous steps resolve the error, you can try resetting the Internet Explorer settings.

Here's how:

v  Close QuickBooks and any other open programs.

v  Open Internet Explorer on your computer.

v  Go to "Tools" and select "Internet Options."

v  Click on the "Advanced" tab.

v  Under the "Reset Internet Explorer Settings" section, click on "Reset."

v  In the confirmation window, check the box next to "Delete personal settings."

v  Click "Reset" to initiate the reset process.

v  Once the reset is complete, click "Close" and then restart your computer.

v  Open QuickBooks again to check if the error is resolved.

Frequently Asked Questions

Q1: Can I encounter QuickBooks Error Code 12029 on a Mac?

A1: No, Windows version of QuickBooks and does not occur on Mac computers.

Q2: Do I need to be connected to the internet to resolve QuickBooks Error Code 12029?

A2: Yes, a stable internet connection is required to troubleshoot and fix QuickBooks Error Code 12029, as it is related to connectivity issues.

Q3: Should I contact QuickBooks support if the error persists after following these steps?

A3: If you have followed all the troubleshooting steps provided in this article and the error still persists, it is recommended to reach for further assistance.

Conclusion

QuickBooks Error Code 12029 can be frustrating, but with the right troubleshooting steps, you can resolve it and get back to using QuickBooks without any interruptions. Follow the steps outlined in this article to check your internet connection, configure firewall settings, verify SSL settings, update QuickBooks, and reset Internet Explorer settings.